Event Payments,
Handled Right.
Clear terms. Multiple options. One secure gateway. Everything you need to stay on track before your event.
Submit a Card PaymentYour Payment Timeline
Retainer
Non-refundable retainer due at contract signing to secure your date
Installments
Optional payments accepted throughout your pre-event planning period
Final Balance
Full balance due 30 days before your event date. No exceptions.
Event Day
Arrive knowing everything is paid and the team is fully prepared
Payment Policy
What to Know Before You Pay
Retainer at Signing
A non-refundable retainer is required when you sign your event contract. This payment holds your date and reserves the staff, equipment, and programming specific to your event.
Required to confirm your booking
Final Balance Due 30 Days Out
Your remaining event balance must be paid in full no later than 30 days before the event. Installment payments are welcomed throughout the planning process at any time before that deadline.
30 days prior, at the latest
Day-Of Payments
Given the pace of event day operations, day-of payments are only accommodated with prior written authorization from your account representative. When approved, cash only is accepted. No exceptions.
Written authorization required
Accepted Methods
How You Can Pay
We accept a broad range of payment options to fit your preference. Check and ACH are preferred for retainer and balance payments. Card transactions are limited to one per event.
Mail Checks To
Black Diamond Event Production41 Elm Street, Suite 7
Stoneham, MA 02180
Make payable to Black Diamond Event Production. Please do not mail cash.
- Cash Day-of with written approval only
-
Personal ChecksUp to 2 weeks before event
-
Bank & Cashier Checks PreferredPreferred method
- Money Orders Accepted anytime
-
Debit & Credit CardsOne transaction per event
-
Bank Transfer / ACH PreferredPreferred method
Secure Card Payment
Submit Your Card Payment
Use the form below to submit a debit or credit card payment toward your event account balance. One card transaction is permitted per event.
Questions about your balance or account? Reach your account representative at 978-310-3113 or info@blackdiamondep.com. You can also log in to your client portal to review your account details.
Common Questions
Payment FAQ
Your retainer is due at the time you sign your event contract. It is non-refundable and serves to officially hold your date, reserve your team, and lock in all programming specific to your event. Without the retainer, your date remains available to other clients.
Yes. After your initial retainer, installment payments are accepted at any point during your pre-event planning period. Your full remaining balance simply needs to be settled no later than 30 days before the event date.
Our policy limits card transactions to one per event. This keeps processing fees manageable and encourages the use of our preferred methods: bank/cashier check or ACH transfer. If you need to discuss a specific payment situation, your account representative is happy to help.
Yes. The payment gateway is powered by our DJ Event Planner client portal, which uses 256-bit SSL encryption and PCI-compliant processing. Your card data is never stored on Black Diamond's servers. The transaction processes directly through our secured payment processor.
Day-of payments are only accepted with prior written confirmation from your account representative. When approved, cash is the only accepted form of payment on event day. We strongly encourage settling the balance before your 30-day deadline so both you and our team arrive fully focused on your event.
Make checks or money orders payable to Black Diamond Event Production and mail to 41 Elm Street, Suite 7, Stoneham, MA 02180. Please allow adequate delivery time before your 30-day due date. Do not mail cash.
Have a question about your account?
Your account representative is available by phone or email. You can also log in to the client portal to review your balance and transaction history.