Here you will find information about our account payment policies and frequently asked questions.

Jump To Credit Card Payment Gateway

Payment Due Dates

At the signing of your event contract, a pre-determined and non-refundable retainer fee is required to secure the booking. This payment ensures that your date is removed from our limited inventory along with the required staff, equipment, novelties and booked programs. Installment payments are accepted during the course of your pre-event planning stages. Final event account balances are due no later than two weeks prior to your event.

Where to Mail Payments

Please mail checks payable to Black Diamond Event Production to:

Black Diamond Event Production
17A Gill Street
Suite 6
Woburn, MA 01801

Accepted Payment Methods

Black Diamond Event Production accepts a variety of payment types including:

• Cash
• Personal Checks (up until 2 weeks prior to your event)
• Bank, Cashier and Traveler Checks
• Money Orders
• Debit and Credit Cards
• Bank Transfer/ACH

Black Diamond prefers non-refundable retainer payments and event account balances paid via check payable to Black Diamond Event Production. Cash is accepted however we ask and advise that you do not mail cash.

Paying on the Day of Your Event

Due to the whirlwind of tasks and activities occurring on the day of your event for both you and the Black Diamond staff, event account balances are required two weeks before the event. Day of payments are only accepted with written confirmation from your account representative and must be remitted via cash only. No exceptions, please.

Debit and Credit Card Payments

Per policy Black Diamond Event Production allows one credit transaction per event. If you have an open event account balance and would like to submit a debit or credit card payment please use the form below to begin your transaction.

Secure Card Payment Gateway

Payment or Account Balance Questions?

For any questions related to making a payment please contact us or reach out to your account representative. You may also view your current invoice including any amounts due by accessing your event planning account and clicking on “EVENT DETAILS” from your account’s home screen. Balances are displayed both on screen and by viewing or downloading your current invoice from the Event Details page.

Requesting Current Invoices and Receipts

Current invoices and payment receipts are available to you 24/7 in the Event Details section of your event planner account to view and print at your convenience. You may also request a copy of your invoice or a receipt for prior payments by contacting us. An instant, automated receipt email is sent to you upon remittance of any electronic payment via the payment gateway. Receipts for cash and check payments are emailed to the account holder within two business days after received and processed by Black Diamond Event Production.